-
Q What types of optical fiber cables do you produce?
A We specialize in a wide range, including:Outdoor/Indoor Optical Fiber Cables,FTTH Optical Fiber Drop Cable,Optical Fiber Composite Overhead Ground Wires（OPGW）
-
Q What are the standards and certifications of your cables?
A Our products comply with international standards like ISO, IEC,CE, UL, and RoHS. We also hold certifications such as ISO9001,ISO14001,ISO45001,ISO27001,RoHS. Specific certifications can be provided upon request.
-
Q Can you produce cables according to our specifications?
A Absolutely! We are an OEM/ODM manufacturer. We can customize cable diameter, fiber count, color, sheath material, and length to meet your specific project needs.
-
Q What is the minimum order quantity (MOQ)?
A Our standard MOQ is typically 3KM. For custom products, the MOQ may vary. We are flexible, so please contact us to discuss.
-
Q What are your shipping terms?
A We mainly operate on FOB, CIF, CFRor EXW terms. Other terms like DDP and DAP can be negotiated.
-
Q How long is your production lead time?
A For standard products, it's usually 15-30 days after order confirmation. For large or customized orders, the lead time will be confirmed in the proforma invoice.
-
Q Which ports do you ship from?
A We primarily ship from major Chinese ports like Guangzhou, Hong Kong, or Shenzhen.
-
Q Can you provide a sample? How is it shipped?
A Yes, we can provide samples for quality verification. Samples are usually charged and shipped via express couriers (like DHL, FedEx) at the buyer's cost, which can be deducted from the future bulk order.
-
Q How can I place an order?
A You send us an inquiry.
We provide a proforma invoice (PI) with all details.
You confirm the PI and make payment.
We start production and keep you updated.
-
Q What payment methods do you accept?
A We accept:
T/T (Bank Transfer) - Most common.
L/C (Letter of Credit) - Acceptable for large orders.
Western Union - For small amounts or samples.
Payment terms are detailed in the PI.
-
Q What is your warranty policy?
A We offer a comprehensive 15-year warranty on our optical fiber cables, covering manufacturing defects.
-
Q What if I receive damaged or defective products?
A Please notify us with photos/videos within 7 days of receipt. We will investigate promptly and arrange for replacements or compensation if the issue is due to our fault.
